Delivery

We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.

Delivery Status

You may inquire into the status of any existing order by calling customer service at 1 800 261 163 or you may e-mail us at Sales@emuflorist.com.au. Please have your confirmation number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.

Floral Order Delivery Times

Most florist shops make deliveries during normal business hours (9 AM to 5 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range. Requests may be taken for either an AM or PM delivery, but they cannot be guaranteed.

If the recipient is not at home at the time of delivery, the florist may choose to:

  • Leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf.
  • Leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery.
  • Call the recipient first to arrange a delivery time.

If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.