Privacy Page

Privacy Statement

Collection and Use of Information

Emu Florist collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, authorised users, e-mail address, billing address and contact phone numbers.

The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing.

Disclosure of Information

Emu Florist will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so, we are required by law to disclose such information, or if it assists the Emu Florist to deliver our products and services. We have carefully considered the outside organisations we have partnered with and know that they too respect our customers privacy. Some examples of the types of organisations include:

Note that these organisations may change from time to time. 

  • Financial services providers, such as banks or third party supplier for securing payment of the products or services we provided to you, such as PayPal and our online payment gateway providers Commweb
  • Our technology service providers, such as internet service providers, database management services, digital mail providers who send communications on our behalf and service providers for the prevention of fraud and protection of data.
  • Courier companies which organise delivery of the products you have purchased.

Furthermore, under no circumstances will Emu Florist sell or receive payments or services for disclosing customer's personal information to any partner or external company. 

Cookies

This site uses cookies both for this website and third party websites to enhance your user experience.  A 'cookie' keeps track of the information you provide such as the products in your shopping cart. Flowers for Everyone use cookies to let us know that you are a prior customer and to provide certain features such as member options. 

Offline Payment

If you are still uncomfortable purchasing online at www.emuflorist.com.au, that's fine! You can call our experienced sales team 7 days a week from within Australia on 1800 261 163 or internationally on +61 2 4735 1106  to arrange delivery. 

Anonymity

Emu Floriste customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction. Emu Florist will not disclose the sender information to the recipient unless specifically requested to do so by the customer.

Privacy in Email

In email communications, there has always been, and always should be, an expectation of privacy between the sender and the intended recipients of a message. Privacy is compromised, however, if personal information or private email content is shared with parties other than the sender and intended recipients without their consent. Emu Florist does not share or reveal email content or personal information with third parties. Email messages remain strictly between the sender and intended recipients.

Unsubscribing from Flowers for Everyone e-Newsletters

Regular Emu Florist e-Newsletters are emailed to anyone with whom we have corresponded with over the last 12 months, or customers who have signed up to be a Emu Florist Member. At any stage, should you wish to stop receiving any of these promotional emails, simply click on the "Unsubscribe" link at the bottom of the email, or email customer service at sales@emuflorist.com.au and request to be removed from our marketing list.

We will promptly remove you from email communications.

IP Address

For customer security, your IP address has been logged and will be recorded with your purchase details.

Emu Florist, Lennox Village, Corner Great Western Highway & Pyrmadid Street, Emu Plains, NSW,  2750